Updated October 31, 2026
Service & Support
What we support, and what you manage.
Self managed service
You manage your operating system, application configuration, security updates and backups. Our support covers questions about the supplied virtual server and its underlying connectivity. Application administration is not included unless agreed in writing.
Availability and maintenance
Maintenance, upstream network events and software or hardware failures can affect service. Where practical, planned work will be communicated in advance. No numerical uptime promise or automatic service credit is offered unless included in your written order.
Reporting an issue
Email support@telnetix.net with your service reference, when the issue began and relevant error messages. Avoid sending passwords or private keys. We assess reports based on impact; no fixed response time is promised on this website.
Backups and changes
Maintain independent backups before reinstalling, resizing or cancelling a server. Ask support about capacity changes and their potential interruption before proceeding. Backup services are not included unless specified in your order.